Shipping & Returns
Reservations
Pieces are available on a first come, first served basis.
The first completed reservation request received for each available piece will be offered the opportunity to purchase that piece.
If your reservation request is successful, you will receive a personalised shipping quote and a Stripe invoice by email within approximately 24 hours.
Your reservation will then be held for 48 hours from the time your shipping quote and invoice are sent.
Submitting a reservation request does not commit you to purchasing the piece.
If payment is not received within the 48-hour reservation period, the piece may be offered to the next collector in line.
During periods of high demand, I may not be able to individually notify everyone whose reservation request was unsuccessful. If you have not received a shipping quote and invoice within approximately 24 hours, it is likely another reservation request was received first.
Shipping
All orders are shipped from Sydney, Australia.
Shipping costs are quoted individually based on the destination, package size and weight.
Every artwork is professionally packaged using protective materials and shipped using a tracked delivery service.
Shipping options, estimated delivery timeframes and applicable shipping services will be confirmed in your personalised shipping quote before payment.
Any customs duties, taxes or import fees charged by the destination country remain the responsibility of the purchaser.
Returns
Each artwork is an original, one-of-a-kind handmade ceramic artwork.
As each piece is individually handmade, natural variations in form, surface, firing and decoration are an inherent part of the making process and are not considered faults. Any notable cosmetic characteristics beyond these natural variations are documented in the individual listing and reflected in the price.
Please review all photographs, dimensions and descriptions carefully before purchasing. If you have any questions before reserving a piece, I'd be happy to help.
As each artwork is unique, I do not accept returns or exchanges for change of mind.
Damaged in Transit
Every artwork is professionally packaged using protective materials to minimise the risk of damage during transit.
If your artwork arrives damaged, please contact me within 48 hours of delivery by emailing sophiechaistudio@outlook.com and include photographs of:
the artwork
the internal packaging
the outer shipping box
Please retain all original packaging until the matter has been resolved, as the delivery provider may require it during their assessment.
This information allows me to investigate the shipment with the delivery provider and work towards an appropriate resolution.
Claims reported more than 48 hours after delivery may not be able to be investigated with the shipping provider.